NTI TRX Series II Wall Hung Gas-fired Boiler recalled due to risk of fire and carbon monoxide poisoning
CanadaNTI TRX Series II Wall Hung Gas-fired Boiler recalled due to risk of fire and carbon monoxide poisoning
Recalling Firm: Consumer product safety
Grund für den Rückruf / Gefahr
TranslatedPoisoning hazard - Fire hazard
Produktbeschreibung & Identifikation
TranslatedConsumers should immediately stop using the recalled product and contact your licensed installer to schedule a repair. If the boiler must remain operational to avoid freezing, ONLY operate the boiler with the front cover installed, and ONLY if there is a functional carbon monoxide detector in the boiler room and in the living space.If you do not have a record of your installer, contact a local plumbing & heating contractor and have them contact NTI to obtain a free repair kit (NTI Part No. 4270278). The kit must be installed by a qualified technician.For more information, consumers can contact NTI Boilers Inc. by telephone at 1-800-688-2575, by email at recall@ntiboilers.com or visit the company website.This is a joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and NTI Boilers Inc.Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Betroffene Produkte
TranslatedNTI TRX Series II Wall Hung Gas-fired Boiler
Additional Source Details
| Field | Value |
|---|---|
| N I D | 64528 |
| U R L | https://recalls-rappels.canada.ca/en/alert-recall/nti-trx-series-ii-wall-hung-gas-fired-boiler-recalled-due-risk-fire-and-carbon |
| Issue | Poisoning hazard - Fire hazard |
| Title | NTI TRX Series II Wall Hung Gas-fired Boiler recalled due to risk of fire and carbon monoxide poisoning |
| Product | NTI TRX Series II Wall Hung Gas-fired Boiler |
| Archived | 0 |
| Category | Appliances |
| Last updated | 2025-06-05 |
| Organization | Consumer product safety |
| What you should do | Consumers should immediately stop using the recalled product and contact your licensed installer to schedule a repair. If the boiler must remain operational to avoid freezing, ONLY operate the boiler with the front cover installed, and ONLY if there is a functional carbon monoxide detector in the boiler room and in the living space.If you do not have a record of your installer, contact a local plumbing & heating contractor and have them contact NTI to obtain a free repair kit (NTI Part No. 4270278). The kit must be installed by a qualified technician.For more information, consumers can contact NTI Boilers Inc. by telephone at 1-800-688-2575, by email at recall@ntiboilers.com or visit the company website.This is a joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and NTI Boilers Inc.Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls. |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought NTI TRX Series II Wall Hung Gas-fired Boiler recalled due to risk of fire and carbon monoxide poisoning?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Consumer product safety - NTI TRX Series II Wall Hung Gas-fired Boiler recalled due to risk of fire and carbon monoxide poisoning Check if your household is affected: https://therecallfile.com/de/recalls/nti-trx-series-ii-wall-hung-gas-fired-boiler-recalled-due-to-risk-of-f/CANADA-64528
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