myCharge Recalls POWER HUB All-In-One Portable Chargers Due to Fire and Burn Hazards; Sold Exclusively at Costco
USmyCharge Recalls POWER HUB All-In-One Portable Chargers Due to Fire and Burn Hazards; Sold Exclusively at Costco
Grund für den Rückruf / Gefahr
TranslatedThe recalled portable chargers can overheat while charging, posing fire and burn hazards.
Produktbeschreibung & Identifikation
TranslatedThis recall involves myCharge POWER HUB All-In-One 10,000mAh portable chargers with model numbers AO10FK-A, AO10FK-B, and AO10FK-C. The portable chargers are black and include two attached cables for charging portable electronic devices, and retractable wall prongs to recharge the power bank. "myCharge" is printed on the front surface along the long edge. The model number is printed on the back. The recalled portable chargers have a date code printed on the outer surface of the wall prong. Date codes are a 4-digit number in the WWYY format, where WW is the sequential week of the year and YY is the last two digits of the manufacturing year. Date codes included in this recall end with 21 or 22, or are one of the following four date codes ending in 23: 0123, 0923, 1523, or 1723.
Betroffene Produkte
TranslatedmyCharge POWER HUB All-In-One 10,000mAh portable chargers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2024/myCharge-Recalls-POWER-HUB-All-In-One-Portable-Chargers-Due-to-Fire-and-Burn-Hazards-Sold-Exclusively-at-Costco |
| Title | myCharge Recalls POWER HUB All-In-One Portable Chargers Due to Fire and Burn Hazards; Sold Exclusively at Costco |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/myCharge-power-hub.png |
| Images › 1 › Caption | Recalled myCharge POWER HUB All-In-One 10,000mAh portable charger, models AO10FK-A, AO10FK-B, and AO10FK-C |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/myCharge-power-hub-date-code.png |
| Images › 2 › Caption | Location of WWYY date code printed on wall prong |
| Hazards › Name | The recalled portable chargers can overheat while charging, posing fire and burn hazards. |
| Injuries › Name | There have been a total of 120 reports involving the portable chargers overheating. myCharge received five reports of incidents, including two reports of residential fires, resulting in approximately $165,000 in reported property damage; and Costco received 115 returns of the portable chargers, mentioning melting, expanding, smoking, fire, burning, exploding, or sparking. There have been no reports of injuries requiring medical attention. |
| Products › Name | myCharge POWER HUB All-In-One 10,000mAh portable chargers |
| Products › Number Of Units | About 567,000 |
| Recall I D | 9977 |
| Remedies › Name | Consumers should immediately stop using the recalled portable chargers, and contact myCharge for a free replacement portable charger. |
| Importers › Name | RFA Brands LLC, d/b/a myCharge, of Birmingham, Michigan |
| Retailers › Name | Exclusively at Costco stores nationwide and online at Costco.com from January 2022 through November 2023 for about $40. |
| Recall Date | 2024-06-20T00:00:00 |
| Description | This recall involves myCharge POWER HUB All-In-One 10,000mAh portable chargers with model numbers AO10FK-A, AO10FK-B, and AO10FK-C. The portable chargers are black and include two attached cables for charging portable electronic devices, and retractable wall prongs to recharge the power bank. "myCharge" is printed on the front surface along the long edge. The model number is printed on the back. The recalled portable chargers have a date code printed on the outer surface of the wall prong. Date codes are a 4-digit number in the WWYY format, where WW is the sequential week of the year and YY is the last two digits of the manufacturing year. Date codes included in this recall end with 21 or 22, or are one of the following four date codes ending in 23: 0123, 0923, 1523, or 1723. |
| Recall Number | 24271 |
| Remedy Options › Option | Replace |
| Consumer Contact | myCharge toll-free at 888-251-2026 from 9 a.m. to 4 p.m. ET Monday through Friday, by email at compliance@mycharge.com, or online at https://mycharge.com/pages/power-hub-all-in-one-recall or www.myCharge.com and click on "RECALL INFORMATION" at the bottom of the page for more information. |
| Last Publish Date | 2024-06-20T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought myCharge Recalls POWER HUB All-In-One Portable Chargers Due to Fire and Burn Hazards; Sold Exclusively at Costco?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: myCharge Recalls POWER HUB All-In-One Portable Chargers Due to Fire and Burn Hazards; Sold Exclusively at Costco Check if your household is affected: https://therecallfile.com/de/recalls/mycharge-recalls-power-hub-all-in-one-portable-chargers-due-to-fire-an/CPSC-24271
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