Lorex Recalls Three Models of Video Monitors Due to Burn Hazard
USLorex Recalls Three Models of Video Monitors Due to Burn Hazard
Recalling Firm: RDI Technology (Shenzhen) Co. Ltd, of China
Grund für den Rückruf / Gefahr
TranslatedThe video monitor's batteries can overheat, swell and expand and cause the battery cover to open or come off and expose hot batteries, posing a burn hazard to consumers.
Produktbeschreibung & Identifikation
TranslatedThis recall involves Lorex brand video monitors models LW2751, LW2752 and LW2962H used with surveillance video systems. The video monitors are black and were sold in two sizes; 7 inch wide by 5 inches tall and 9 inches wide by 6 inches tall. The video monitors contain a blue lithium polymer battery. "LOREX" is printed on the top left of the monitor screen. The model and serial numbers are printed on the top or on the back panel of the monitors. Only monitors with the following model and serial numbers are included in the recall. Model Numbers Monitor Size Serial Number Ranges LW2751 7 inch WA01140315501-WA01140319000 WA02140417501-WA02140419000 WA0314050251-WA0314051250 WA0314060001-WA0314061500 WA03140627347-WA03140629346 WA03141222601-WA03141223169 WA04141223170-WA04141223350 LW2752 7 inch WA01140422265-WA01140423264 WA0214065501-WA0214066500 WA02140629347-WA02140630346 WA03141121501-WA03141122000 LW2962H 9 inch WA01140329001-WA01140332400 WA02140419001-WA021404220500 WA02140422001-WA02140422100 WA0314051251-W0314053250 WA0314061501-WA0314061618 WA0414061619-WA0414063000 WA04140623347-WA04140625346 WA0514112501-WA0514114000 WA05141122501-WA05141125000
Betroffene Produkte
TranslatedLorex video monitors models LW2751, LW2752 and LW2962H
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2018/Lorex-Recalls-Three-Models-of-Video-Monitors-Due-to-Burn-Hazard |
| Title | Lorex Recalls Three Models of Video Monitors Due to Burn Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Picture1_45.png |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Picture2_35.png |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/Picture3_22.png |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/Picture4_15.png |
| Hazards › Name | The video monitor's batteries can overheat, swell and expand and cause the battery cover to open or come off and expose hot batteries, posing a burn hazard to consumers. |
| Injuries › Name | The firm has received 328 reports of the monitor battery overheating and/or expanding. No injuries have been reported. |
| Products › Name | Lorex video monitors models LW2751, LW2752 and LW2962H |
| Products › Number Of Units | About 22,000 (In addition, 4,300 were sold in Canada) |
| Recall I D | 8345 |
| Remedies › Name | Consumers should immediately stop using the recalled monitors and contact Lorex for instructions on receiving a full refund. |
| Importers › Name | FLIR Commercial Systems Inc., of Goleta, Calif. |
| Retailers › Name | Best Buy stores nationwide and online at www.lorextechnology.com and other websites from April 2014 through March 2017. The video monitors were sold in bundles for between $150 and $330. |
| Recall Date | 2018-06-12T00:00:00 |
| Description | This recall involves Lorex brand video monitors models LW2751, LW2752 and LW2962H used with surveillance video systems. The video monitors are black and were sold in two sizes; 7 inch wide by 5 inches tall and 9 inches wide by 6 inches tall. The video monitors contain a blue lithium polymer battery. "LOREX" is printed on the top left of the monitor screen. The model and serial numbers are printed on the top or on the back panel of the monitors. Only monitors with the following model and serial numbers are included in the recall. Model Numbers Monitor Size Serial Number Ranges LW2751 7 inch WA01140315501-WA01140319000 WA02140417501-WA02140419000 WA0314050251-WA0314051250 WA0314060001-WA0314061500 WA03140627347-WA03140629346 WA03141222601-WA03141223169 WA04141223170-WA04141223350 LW2752 7 inch WA01140422265-WA01140423264 WA0214065501-WA0214066500 WA02140629347-WA02140630346 WA03141121501-WA03141122000 LW2962H 9 inch WA01140329001-WA01140332400 WA02140419001-WA021404220500 WA02140422001-WA02140422100 WA0314051251-W0314053250 WA0314061501-WA0314061618 WA0414061619-WA0414063000 WA04140623347-WA04140625346 WA0514112501-WA0514114000 WA05141122501-WA05141125000 |
| Recall Number | 18177 |
| Manufacturers › Name | RDI Technology (Shenzhen) Co. Ltd, of China |
| Remedy Options › Option | Refund |
| Inconjunctions › U R L | http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2018/66874r-eng.php |
| Consumer Contact | Lorex toll-free at 844-265-7388 from 9 a.m. to 5 p.m. ET Monday through Friday or online at www.lorextechnology.com and click on “Product Recalls” for more information. |
| Last Publish Date | 2018-06-12T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Lorex Recalls Three Models of Video Monitors Due to Burn Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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