LG Energy Solution Michigan Recalls Home Energy Storage Batteries Due to Fire Hazard
USLG Energy Solution Michigan Recalls Home Energy Storage Batteries Due to Fire Hazard
Grund für den Rückruf / Gefahr
TranslatedThe home batteries can overheat, posing a risk of fire and emission of harmful smoke.
Produktbeschreibung & Identifikation
TranslatedThis recall involves LG Chem Model RESU 10H lithium-ion storage batteries that were installed as part of a residential energy solar panel system. The recalled batteries allow owners to capture and store energy from the solar panels. The batteries are wall mounted and measure about 29 by 36 by 8 inches. They weigh roughly 220 pounds. The LG logo is located on the top left side of the front panel. The serial number of the recalled product begins with R15563P3 and is located behind the access door of the RESU home battery.
Betroffene Produkte
TranslatedLG Chem "RESU10H" Lithium-Ion Residential Energy Storage System Batteries
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2021/LG-Energy-Solution-Michigan-Recalls-Home-Energy-Storage-Batteries-Due-to-Fire-Hazard-0 |
| Title | LG Energy Solution Michigan Recalls Home Energy Storage Batteries Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Picture1_134.png |
| Images › 1 › Caption | Recalled RESU 10H home battery |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Picture2_112.png |
| Images › 2 › Caption | The serial number label is located behind the access door of the recalled RESU 10H home battery. |
| Hazards › Name | The home batteries can overheat, posing a risk of fire and emission of harmful smoke. |
| Injuries › Name | The firm has received five reports of the lithium storage batteries smoking and catching on fire, resulting in property damage and one injury. |
| Products › Name | LG Chem "RESU10H" Lithium-Ion Residential Energy Storage System Batteries |
| Products › Number Of Units | About 10,000 (In addition, 2017-2019 RESU 10H were previously recalled for a fire hazard on December 16, 2020.) |
| Recall I D | 9116 |
| Remedies › Name | Consumers with recalled batteries should immediately contact LG Energy Solution Michigan to schedule a free replacement. LG Energy Solution Michigan will arrange for modifications to recalled batteries that are connected online to reduce the risk of overheating until they can be replaced with new batteries. LG Energy Solution Michigan, its distributors, and its installers also are attempting to contact owners directly. |
| Importers › Name | LG Energy Solution Michigan, Inc., of Holland, Mich. (formerly LG Chem Michigan Inc.), a wholly-owned subsidiary of LG Energy Solution, Ltd. (in turn a wholly-owned subsidiary of LG Chem Ltd.) |
| Retailers › Name | Various distributors of solar energy storage systems nationwide, including, but not limited to Sunrun, AEE Solar, Baywa, CED, Krannich, Independent Electric Supply, and Inter Island Solar Supply from January 2017 through April 2019 for about $8,000. |
| Recall Date | 2021-08-04T00:00:00 |
| Description | This recall involves LG Chem Model RESU 10H lithium-ion storage batteries that were installed as part of a residential energy solar panel system. The recalled batteries allow owners to capture and store energy from the solar panels. The batteries are wall mounted and measure about 29 by 36 by 8 inches. They weigh roughly 220 pounds. The LG logo is located on the top left side of the front panel. The serial number of the recalled product begins with R15563P3 and is located behind the access door of the RESU home battery. |
| Recall Number | 21175 |
| Remedy Options › Option | Replace |
| Consumer Contact | LG Energy Solution Michigan toll-free at 888-737-8104 from 9 a.m. to 5 p.m. ET Monday through Friday, email at RESUservice@lgensol.com, or online at www.lgessbattery.com/us or https://www.lgessbattery.com/us/main/main.lg and click on "Battery Recall: Free Replacement Campaign" for more information. |
| Last Publish Date | 2021-08-04T00:00:00 |
| Manufacturer Countries › Country | Korea |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought LG Energy Solution Michigan Recalls Home Energy Storage Batteries Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: LG Energy Solution Michigan Recalls Home Energy Storage Batteries Due to Fire Hazard Check if your household is affected: https://therecallfile.com/de/recalls/lg-energy-solution-michigan-recalls-home-energy-storage-batteries-due/CPSC-21175
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