Jetson Electric Bikes Recalls 42-Volt Rogue Self-Balancing Scooters/Hoverboards Due to Fire Hazard; Two Deaths Reported
USJetson Electric Bikes Recalls 42-Volt Rogue Self-Balancing Scooters/Hoverboards Due to Fire Hazard; Two Deaths Reported
Grund für den Rückruf / Gefahr
TranslatedThe lithium-ion battery packs in the self-balancing scooters/hoverboards can overheat, posing a fire hazard.
Produktbeschreibung & Identifikation
TranslatedThis recall involves all 42-volt Jetson Rogue self-balancing scooters/hoverboards. The self-balancing scooters/hoverboards have two wheels with light up hubcaps and come in the following colors: black, blue, red, pink, and purple with a black platform. Jetson is printed on one side of the body and on the top of the footpads. Affected units were manufactured from 2018 through 2019 and have a UL certification label and serial number on the bottom of the unit. Affected units do not have a barcode on the bottom of the unit. Units with a barcode next to the serial number are not included in this recall. The charge port on affected units has three pins and is located to the left of the power button. Units with a charge port that has just one pin and is located to the right of the power button are not included in this recall.
Betroffene Produkte
Translated42-volt Jetson Rogue self-balancing scooters/hoverboards
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2023/Jetson-Electric-Bikes-Recalls-42-Volt-Rogue-Self-Balancing-Scooters-Hoverboards-Due-to-Fire-Hazard-Two-Deaths-Reported |
| Title | Jetson Electric Bikes Recalls 42-Volt Rogue Self-Balancing Scooters/Hoverboards Due to Fire Hazard; Two Deaths Reported |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/jetson-rogue-side.png |
| Images › 1 › Caption | Recalled Jetson Rogue Self-Balancing Scooter/Hoverboard (side view) |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/jetson-rogue-top.png |
| Images › 2 › Caption | Recalled Jetson Rogue Self-Balancing Scooter/Hoverboard (top view) |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/jetson-rogue-label.png |
| Images › 3 › Caption | Labels on bottom of recalled Jetson Rogue Self-Balancing Scooter/Hoverboard show UL certification and serial number (they do not show a barcode) |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/jetson-rogue-charge-port.png |
| Images › 4 › Caption | Charge port with three pins is located to the left of the power button on recalled Jetson Rogue Self-Balancing Scooter/Hoverboard |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/jetson-rogue-packaging.png |
| Images › 5 › Caption | Packaging of recalled Jetson Rogue Self-Balancing Scooter/Hoverboard |
| Hazards › Name | The lithium-ion battery packs in the self-balancing scooters/hoverboards can overheat, posing a fire hazard. |
| Injuries › Name | A 10-year-old girl and her 15-year-old sister died from a fire on April 1, 2022 in Hellertown, Pennsylvania. The Hellertown Borough Fire Marshal determined that a 42-volt Jetson Rogue was the point of origin of the fire. There have been multiple other reports of the recalled scooters/hoverboards burning, sparking or melting, several of which involved reports of flames. |
| Products › Name | 42-volt Jetson Rogue self-balancing scooters/hoverboards |
| Products › Number Of Units | About 53,000 |
| Recall I D | 9576 |
| Remedies › Name | Consumers should immediately stop using and stop charging the recalled scooters/hoverboards and contact Jetson for a full refund. Jetson is contacting all known purchasers directly. |
| Retailers › Name | The recalled self-balancing scooters/hoverboards were sold at Target stores nationwide and online at www.target.com from August 2018 through June 2019 and at www.ridejetson.com from January 2019 through November 2021 for between $100 and $150. |
| Recall Date | 2023-03-30T00:00:00 |
| Description | This recall involves all 42-volt Jetson Rogue self-balancing scooters/hoverboards. The self-balancing scooters/hoverboards have two wheels with light up hubcaps and come in the following colors: black, blue, red, pink, and purple with a black platform. Jetson is printed on one side of the body and on the top of the footpads. Affected units were manufactured from 2018 through 2019 and have a UL certification label and serial number on the bottom of the unit. Affected units do not have a barcode on the bottom of the unit. Units with a barcode next to the serial number are not included in this recall. The charge port on affected units has three pins and is located to the left of the power button. Units with a charge port that has just one pin and is located to the right of the power button are not included in this recall. |
| Distributors › Name | Jetson Electric Bikes LLC, of Brooklyn, New York |
| Recall Number | 23165 |
| Remedy Options › Option | Refund |
| Consumer Contact | Jetson Electric Bikes at 800-635-4815 from 10 a.m. to 6 p.m. ET Monday through Friday, or online at http://www.ridejetson.com/rogue-recall or at https://ridejetson.com and click on "SAFETY & RECALL" at the top of the page for more information. |
| Last Publish Date | 2023-03-30T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Jetson Electric Bikes Recalls 42-Volt Rogue Self-Balancing Scooters/Hoverboards Due to Fire Hazard; Two Deaths Reported?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Jetson Electric Bikes Recalls 42-Volt Rogue Self-Balancing Scooters/Hoverboards Due to Fire Hazard; Two Deaths Reported Check if your household is affected: https://therecallfile.com/de/recalls/jetson-electric-bikes-recalls-42-volt-rogue-self-balancing-scooters-ho/CPSC-23165
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