HP Expands Recall of Batteries for HP and Compaq Notebook Computers Due to Fire and Burn Hazards
USHP Expands Recall of Batteries for HP and Compaq Notebook Computers Due to Fire and Burn Hazards
Grund für den Rückruf / Gefahr
TranslatedThe batteries can overheat, posing fire and burn hazards.
Produktbeschreibung & Identifikation
TranslatedThis expanded recall involves lithium-ion batteries containing Panasonic cells that are used in HP notebook computers. The batteries are compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion notebook computers. HP has expanded the number of recalled batteries, which were shipped with notebook computers sold between March 2013 and October 2016. The black batteries measure about 8 to 10.5 inches long, 2 inches wide and about 1 inch high. The battery bar code is printed on the back of the battery. "HP Notebook Battery" and the model number are printed on the battery. The batteries included in this expanded recall have bar codes starting with: 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL and 6EBVA.
Betroffene Produkte
TranslatedLithium-ion batteries used in HP notebook computers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2017/HP-Expands-Recall-of-Batteries-for-HP-and-Compaq-Notebook-Computers |
| Title | HP Expands Recall of Batteries for HP and Compaq Notebook Computers Due to Fire and Burn Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/HP Laptop Battery Expansion.jpg |
| Images › 1 › Caption | HP Notebook computer battery |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/HP Notebook Battery Expansion2.jpg |
| Images › 2 › Caption | HP notebook battery label |
| Hazards › Name | The batteries can overheat, posing fire and burn hazards. |
| Injuries › Name | HP has received one additional report of the battery overheating, melting and charring and causing about $1,000 in property damage |
| Products › Name | Lithium-ion batteries used in HP notebook computers |
| Products › Number Of Units | About 101,000 (An additional 41,000 batteries were previously recalled in June 2016. About 3,000 were sold in Canada and 4,000 in Mexico.) |
| Recall I D | 7960 |
| Remedies › Name | Consumers should immediately stop using the recalled batteries, remove them from the notebook computers and contact HP for a free replacement battery. Until a replacement battery is received, consumers should use the notebook computer by plugging it into AC power only. Batteries previously identified as not affected by the June 2016 recall could be included in this expanded announcement. Consumers are urged to recheck their batteries. |
| Importers › Name | HP Inc., of Palo Alto, Calif. |
| Retailers › Name | Best Buy, Walmart, Costco, Sam's Club and authorized dealers nationwide and online at www.hp.com and other websites from March 2013 through October 2016 for between $300 and $1,700. The batteries were also sold separately for between $50 and $90. |
| Recall Date | 2017-01-24T00:00:00 |
| Description | This expanded recall involves lithium-ion batteries containing Panasonic cells that are used in HP notebook computers. The batteries are compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion notebook computers. HP has expanded the number of recalled batteries, which were shipped with notebook computers sold between March 2013 and October 2016. The black batteries measure about 8 to 10.5 inches long, 2 inches wide and about 1 inch high. The battery bar code is printed on the back of the battery. "HP Notebook Battery" and the model number are printed on the battery. The batteries included in this expanded recall have bar codes starting with: 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL and 6EBVA. |
| Recall Number | 17071 |
| Remedy Options › Option | Replace |
| Inconjunctions › 1 › U R L | http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2017/61898r-eng.php |
| Inconjunctions › 2 › U R L | http://www.profeco.gob.mx/alertas/alertas16.asp |
| Consumer Contact | HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online at www.HP.com/go/batteryprogram2016 or www.hp.com and click "Recalls" at the bottom of the page for more information. |
| Last Publish Date | 2017-01-24T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought HP Expands Recall of Batteries for HP and Compaq Notebook Computers Due to Fire and Burn Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: HP Expands Recall of Batteries for HP and Compaq Notebook Computers Due to Fire and Burn Hazards Check if your household is affected: https://therecallfile.com/de/recalls/hp-expands-recall-of-batteries-for-hp-and-compaq-notebook-computers-du/CPSC-17071
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