Hollowtech cranksets for certain Shimano Ultegra and Dura-Ace models
AustraliaHollowtech cranksets for certain Shimano Ultegra and Dura-Ace models
Grund für den Rückruf / Gefahr
TranslatedThe bonded crank parts can separate and break, causing the crank arm to separate from the main crank arm-body.
Produktbeschreibung & Identifikation
TranslatedReason / Defects: The bonded crank parts can separate and break, causing the crank arm to separate from the main crank arm-body. Hazards: There is a risk of a fall or crash if the crank arm separates. At the time of publishing, Shimano has received 4,519 incidents of cranksets separating, and six reported injuries, including bone fractures, joint displacement and lacerations. What to do: Consumers should not use a bike with Shimano Ultegra or Dura-Ace cranksets until they check if theirs is an affected model. Instructions on how to check are on the Shimano website . If you have an affected model, contact the nearest authorised Shimano dealer to arrange for the cranksets to be inspected. Any cranksets that fail the inspection process will be replaced free of charge. For more information, consumers can contact Shimano on 1800 269 958 from 8:00am to 5:00pm AEST Monday to Friday, or online at https://bike.shimano.com/en‐AU/information/contact‐shimano.html
Betroffene Produkte
Translated11-speed bonded Hollowtech II road cranksets, suitable for certain Ultegra and Dura-Ace models. Ultegra: • FC-6800 • FC-R8000 Dura-Ace: • FC-9000 • FC-R9100 • FC-R9100-P Manufactured between 1 June 2012 – 30 June 2019. A 2-letter manufacturing code is stamped on the inside of the crank arm. Please see attached list of affected part numbers and manufacturing codes.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 44295f87-a1ad-4737-a122-26d33e226e3b |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/recalls/hollowtech-cranksets-for-certain-shimano-ultegra-and-dura-ace-models |
| Pub Date | Fri, 29 Sep 2023 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Affected%20cranksets.jpg?itok=k_GYRD-0 |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Hollowtech cranksets for certain Shimano Ultegra and Dura-Ace models?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Hollowtech cranksets for certain Shimano Ultegra and Dura-Ace models Check if your household is affected: https://therecallfile.com/de/recalls/hollowtech-cranksets-for-certain-shimano-ultegra-and-dura-ace-models/AU-44295f87-a1ad-4737-a122-26d33e226e3b
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