Gazelle USA Recalls Urban Arrow FamilyNext Pro Cargo E-Bikes Due to Injury Hazard
USGazelle USA Recalls Urban Arrow FamilyNext Pro Cargo E-Bikes Due to Injury Hazard
Grund für den Rückruf / Gefahr
TranslatedThe buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.
Produktbeschreibung & Identifikation
TranslatedThis recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes with Fidlock buckles. The recalled bicycle comes in one size and comes in green and black. The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. The bicycle is 105" in length and 28" wide. "Urban Arrow" is imprinted on the bottom of the cargo box.
Betroffene Produkte
TranslatedUrban Arrow FamilyNext Pro Cargo E-Bikes
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2026/Gazelle-USA-Recalls-Urban-Arrow-FamilyNext-Pro-Cargo-E-Bikes-Due-to-Injury-Hazard |
| Title | Gazelle USA Recalls Urban Arrow FamilyNext Pro Cargo E-Bikes Due to Injury Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/famnext-1.png |
| Images › 1 › Caption | Recalled FamilyNext Pro Cargo Bike |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/famnext-2.png |
| Images › 2 › Caption | Recalled E-bike Old Buckle (left) and E-bike Replacement Buckle (right) |
| Hazards › Name | The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children. |
| Injuries › Name | The firm has received three reports of buckles not fully latching. No injuries have been reported. |
| Products › Name | Urban Arrow FamilyNext Pro Cargo E-Bikes |
| Products › Number Of Units | About 320 |
| Recall I D | 10589 |
| Remedies › Name | Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location. |
| Importers › Name | Gazelle USA, LLC, of Santa Cruz, California |
| Retailers › Name | Individual specialty stores from March 2025 through December 2025 for about $9,000. |
| Recall Date | 2026-01-29T00:00:00 |
| Description | This recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes with Fidlock buckles. The recalled bicycle comes in one size and comes in green and black. The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. The bicycle is 105" in length and 28" wide. "Urban Arrow" is imprinted on the bottom of the cargo box. |
| Recall Number | 26236 |
| Remedy Options › Option | Repair |
| Consumer Contact | Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. Monday through Friday, email at service.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click on "Product Recalls" at the bottom of the page for more information. |
| Last Publish Date | 2026-01-29T00:00:00 |
| Manufacturer Countries › Country | Vietnam |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Gazelle USA Recalls Urban Arrow FamilyNext Pro Cargo E-Bikes Due to Injury Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Gazelle USA Recalls Urban Arrow FamilyNext Pro Cargo E-Bikes Due to Injury Hazard Check if your household is affected: https://therecallfile.com/de/recalls/gazelle-usa-recalls-urban-arrow-familynext-pro-cargo-e-bikes-due-to-in/CPSC-26236
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