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USDA FSISPublic Health A...

FSIS Issues Public Health Alert for Kirkland Signature Chicken Tortilla Soup Product Due to Misbranding

Veröffentlicht: 13. September 2023Rückruf-ID: PHA-09132023-01Kategorie: Lebensmittel & GetränkeLand: Vereinigte Staaten
US
Food & BeverageUSDA FSISUSUS

FSIS Issues Public Health Alert for Kirkland Signature Chicken Tortilla Soup Product Due to Misbranding

Recalling Firm: Kettle Cuisine Midco, LLC

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Mitteilung übersetzenTranslate notice text, hazard warnings, and descriptions into any supported language.

Grund für den Rückruf / Gefahr

Misbranding

Produktbeschreibung & Identifikation

WASHINGTON, Sept. 13, 2023 - The U.S. Department of Agriculture's Food Safety and Inspection Service (FSIS) is issuing a public health alert for a ready-to-eat (RTE) Kirkland Signature chicken tortilla soup product due to misbranding. The label declares the product as gluten-free, a false negative claim. FSIS is issuing this public health alert to ensure that consumers with reactions to gluten are aware that these products should not be consumed. A recall was not requested because the affected products are no longer available for purchase. The ready-to-eat chicken tortilla soup items were produced on July 26, 2023. The following products are subject to the public health alert [ view labels ]: 2-lb. tubs containing "KIRKLAND Signature CHICKEN TORTILLA SOUP WITH WHITE CHICKEN MEAT" with "USE BY: 11/23/23" and lot code 1394066 printed on the side of the cup just below the lip. The products bear establishment number "P-18468" inside the USDA mark of inspection. These items were shipped to retail locations in Alaska, California, Idaho, Montana, Nevada, Oregon, Utah, and Washington. The problem was discovered when the establishment notified FSIS that laboratory testing found gluten in the chicken tortilla soup, which is labeled as gluten-free. There have been no confirmed reports of adverse reactions due to consumption of these products. Anyone concerned about an injury or illness should contact a healthcare provider. FSIS is concerned that some product may be in consumers' refrigerators or freezers. Consumers who have purchased these products are urged not to consume them. These products should be thrown away or returned to the place of purchase. Members of the media with questions regarding the public health alert can contact Andrew Hearns, EVP of Quality and Food Safety at Kettle Cuisine, at 617-409-1100 or ahearns@kettlecuisine.com . Consumers with questions can contact Jacqui Valerio, Customer Relationship Manager at Kettle Cuisine, at 619-409-1100 or jvalerio@kettlecuisine.com . Consumers with food safety questions can call the toll-free USDA Meat and Poultry Hotline at 888-MPHotline (888-674-6854)or send a question via email to MPHotline@usda.gov . For consumers that need to report a problem with a meat, poultry, or egg product, the online Electronic Consumer Complaint Monitoring System can be accessed 24 hours a day at https://foodcomplaint.fsis.usda.gov/eCCF/ .

Betroffene Produkte

• 2-lb. tubs containing “KIRKLAND Signature CHICKEN TORTILLA SOUP WITH WHITE CHICKEN MEAT” with “USE BY: 11/23/23” and lot code 1394066 printed on the side of the cup just below the lip.

Additional Source Details

FieldValue
LangcodeEnglish
Field year2023
Field titleFSIS Issues Public Health Alert for Kirkland Signature Chicken Tortilla Soup Product Due to Misbranding
Field labelsPHA-09132023-01-Labels.pdf
Field states › 1Alaska
Field states › 2California
Field states › 3Idaho
Field states › 4Montana
Field states › 5Nevada
Field states › 6Oregon
Field states › 7Utah
Field states › 8Washington
Field summary<p><strong>WASHINGTON, Sept. 13, 2023 - </strong>The U.S. Department of Agriculture's Food Safety and Inspection Service (FSIS) is issuing a public health alert for a ready-to-eat (RTE) Kirkland Signature chicken tortilla soup product due to misbranding. The label declares the product as gluten-free, a false negative claim. FSIS is issuing this public health alert to ensure that consumers with reactions to gluten are aware that these products should not be consumed. A recall was not requested because the affected products are no longer available for purchase.</p> <p>The ready-to-eat chicken tortilla soup items were produced on July 26, 2023. The following products are subject to the public health alert [<a href="/sites/default/files/food_label_pdf/2023-09/PHA-09132023-01-Labels.pdf">view labels</a>]:</p> <ul> <li>2-lb. tubs containing "KIRKLAND Signature CHICKEN TORTILLA SOUP WITH WHITE CHICKEN MEAT" with "USE BY: 11/23/23" and lot code 1394066 printed on the side of the cup just below the lip.</li> </ul> <p>The products bear establishment number "P-18468" inside the USDA mark of inspection. These items were shipped to retail locations in Alaska, California, Idaho, Montana, Nevada, Oregon, Utah, and Washington.</p> <p>The problem was discovered when the establishment notified FSIS that laboratory testing found gluten in the chicken tortilla soup, which is labeled as gluten-free.</p> <p>There have been no confirmed reports of adverse reactions due to consumption of these products. Anyone concerned about an injury or illness should contact a healthcare provider. </p> <p>FSIS is concerned that some product may be in consumers' refrigerators or freezers. Consumers who have purchased these products are urged not to consume them. These products should be thrown away or returned to the place of purchase.</p> <p>Members of the media with questions regarding the public health alert can contact Andrew Hearns, EVP of Quality and Food Safety at Kettle Cuisine, at 617-409-1100 or <a href="mailto:ahearns@kettlecuisine.com">ahearns@kettlecuisine.com</a>. Consumers with questions can contact Jacqui Valerio, Customer Relationship Manager at Kettle Cuisine, at 619-409-1100 or <a href="mailto:jvalerio@kettlecuisine.com">jvalerio@kettlecuisine.com</a> .</p> <p>Consumers with food safety questions can call the toll-free USDA Meat and Poultry Hotline at 888-MPHotline (888-674-6854)or send a question via email to <a href="mailto:MPHotline@usda.gov">MPHotline@usda.gov</a>. For consumers that need to report a problem with a meat, poultry, or egg product, the online Electronic Consumer Complaint Monitoring System can be accessed 24 hours a day at <a href="https://foodcomplaint.fsis.usda.gov/eCCF/">https://foodcomplaint.fsis.usda.gov/eCCF/</a>.</p>
Field processingFully Cooked - Not Shelf Stable
Field recall urlhttp://www.fsis.usda.gov/recalls-alerts/fsis-issues-public-health-alert-kirkland-signature-chicken-tortilla-soup-product-due
Field risk levelPublic Health Alert
Field has spanishFalse
Field recall date2023-09-13
Field recall typePublic Health Alert
Field active noticeFalse
Field establishmentKettle Cuisine Midco, LLC
Field media contactBuck McKay
Field product items• 2-lb. tubs containing “KIRKLAND Signature CHICKEN TORTILLA SOUP WITH WHITE CHICKEN MEAT” with “USE BY: 11/23/23” and lot code 1394066 printed on the side of the cup just below the lip.
Field recall numberPHA-09132023-01
Field recall reasonMisbranding
Field archive recallFalse
Field last modified date2023-09-13
Field related to outbreakFalse
Field recall number exportPHA-09132023-01
Field company media contact › 1 Company Contact EVP of Quality and Food Safety at Kettle Cuisine Andrew Hearns 617-409-1100 ahearns@kettlecuisine.com
Field company media contact › 2 Company Contact Customer Relationship Manager at Kettle Cuisine Jacqui Valerio 619-409-1100 jvalerio@kettlecuisine.com
Field recall classificationPublic Health Alert

Consumer Action Protocol: What You Should Do Immediately

Safety Steps
1Verify Product Identifiers

Check the UPC barcode, production lot number, or "Best By" date printed on the packaging against the official identifiers listed above.

2Isolate & Discontinue Use

Do not consume, cook, or serve this product. Do not feed to pets. Seal the item in a plastic bag to prevent cross-contamination.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (USDA FSIS).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought FSIS Issues Public Health Alert for Kirkland Signature Chicken Tortilla Soup Product Due to Misbranding?

Immediately stop consuming the product and do not feed it to pets. Quarantine the package in a sealed bag so it cannot contaminate other food, and check the lot code or expiration date against this official notice.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (USDA FSIS). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Übersicht

  • Rückrufendes UnternehmenKettle Cuisine Midco, LLC
  • StatusFalse
  • RisikostufePublic Health Alert
  • DistributionAlaska, California, Idaho, Montana, Nevada, Oregon, Utah, Washington
Recall Hazard Severity
Caution (Class III)
Offizielle Behördenwarnung

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🚨 SAFETY ALERT: Kettle Cuisine Midco, LLC - FSIS Issues Public Health Alert for Kirkland Signature Chicken Tortilla Soup Product Due to Misbranding

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