Fox Factory Recalls Mountain Bike Shock Absorbers Due to Fall and Injury Hazards
USFox Factory Recalls Mountain Bike Shock Absorbers Due to Fall and Injury Hazards
Recalling Firm: Fox Factory, Watsonville, Calif.
Grund für den Rückruf / Gefahr
TranslatedThe bicycle's rear shock absorber outer sleeve can rupture, allowing the sleeve to come in contact with other bicycle parts or the rider, posing a fall and injury hazard.
Produktbeschreibung & Identifikation
TranslatedThis recall involves all model year 2016 and some 2017 FLOAT X2 bicycle rear shock absorbers sold both individually and installed on YT, Giant, Pivot, Intense, Ibis, Scott, Trek, GT, Knolly, Norco, Rocky Mountain, Diamondback, Morpheus, Foes Racing, Orbea and Canyon full-suspension mountain bikes and frames. The solid black or black and gold FLOAT X2 shocks have an air sleeve construction. FLOAT X2 is printed on the external reservoir connected to the blue compression and red rebound adjusters that have X2 and RVS laser etched on them. Recalled shocks do not have a "250 psi max" label directly under the air fill boss on the outer sleeve of the shock. Recalled shocks and bike models can be identified at http://ridefox.com/recall.
Betroffene Produkte
TranslatedMountain bike rear shock absorbers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2017/Fox-Factory-Recalls-Mountain-Bike-Shock-Absorbers-Due-to-Fall-and-Injury-Hazards |
| Title | Fox Factory Recalls Mountain Bike Shock Absorbers Due to Fall and Injury Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Factory%20Series%20Float%20X2%20%28PR1%29.jpg |
| Images › 1 › Caption | FACTORY Series FLOAT X2 |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Performance%20Series%20Float%20X%20%28PR2%29.jpg |
| Images › 2 › Caption | PERFORMANCE Series FLOAT X |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/2016-2017%20Factory%20Series%20Reservoir%20Decal%20%28PR3%29.jpg |
| Images › 3 › Caption | 2016-2017 FACTORY Series Reservoir Decal |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/2016%20Performance%20Series%20Reservoir%20Decal%20%28PR4%29.jpg |
| Images › 4 › Caption | 2016 PERFORMANCE Series Reservoir Decal |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/2017%20Performance%20Serier%20Reservoir%20Decal%20%28PR5%29.jpg |
| Images › 5 › Caption | 2017 PERFORMANCE Series Reservoir Decal |
| Images › 6 › U R L | https://www.cpsc.gov/s3fs-public/2016-2017%20Factory%20and%20Performance%20Series%20Air%20Sleeve%20Decal%20%28PR6%29.jpg |
| Images › 6 › Caption | 2016-2017 FACTORY and PERFORMANCE Series Air Sleeve Decal |
| Images › 7 › U R L | https://www.cpsc.gov/s3fs-public/Serial%20Number%20on%20Eyelet%20Version%20%28PR7%29.jpg |
| Images › 7 › Caption | Serial Number on Eyelet Version |
| Images › 8 › U R L | https://www.cpsc.gov/s3fs-public/Serial%20Number%20on%20Yoke%20Mount%20Version%20%28PR8%29.jpg |
| Images › 8 › Caption | Serial Number on Yoke Mount Version |
| Images › 9 › U R L | https://www.cpsc.gov/s3fs-public/Yoke%20Mount%20without%20Serial%20Number%20%28PR9%29.jpg |
| Images › 9 › Caption | Yoke Mount Without Serial Number (included in recall) |
| Hazards › Name | The bicycle's rear shock absorber outer sleeve can rupture, allowing the sleeve to come in contact with other bicycle parts or the rider, posing a fall and injury hazard. |
| Injuries › Name | The firm has received seven reports of the shock absorber outer sleeve rupturing. No injuries have been reported. |
| Products › Name | Mountain bike rear shock absorbers |
| Products › Number Of Units | About 6,100 (in addition, about 1,200 were sold in Canada) |
| Recall I D | 7892 |
| Remedies › Name | Consumers should immediately stop using bicycles with the recalled rear shock absorbers and return them to the place of purchase for a free repair. Consumers unable to return their bicycles should contact Fox for instructions on receiving a free repair. |
| Retailers › Name | Independent bike stores nationwide, online at Jenson USA, Pro Bike Supply, Universal Cycles, Go-ride.com and other online bike retailers from March 2015 through September 2016. The shocks were installed as original equipment on full-suspension mountain bikes and frames sold for between about $2,700 to $10,000 and sold individually as an aftermarket accessory for about $600. |
| Recall Date | 2016-11-01T00:00:00 |
| Description | This recall involves all model year 2016 and some 2017 FLOAT X2 bicycle rear shock absorbers sold both individually and installed on YT, Giant, Pivot, Intense, Ibis, Scott, Trek, GT, Knolly, Norco, Rocky Mountain, Diamondback, Morpheus, Foes Racing, Orbea and Canyon full-suspension mountain bikes and frames. The solid black or black and gold FLOAT X2 shocks have an air sleeve construction. FLOAT X2 is printed on the external reservoir connected to the blue compression and red rebound adjusters that have X2 and RVS laser etched on them. Recalled shocks do not have a "250 psi max" label directly under the air fill boss on the outer sleeve of the shock. Recalled shocks and bike models can be identified at http://ridefox.com/recall. |
| Recall Number | 17022 |
| Manufacturers › Name | Fox Factory, Watsonville, Calif. |
| Remedy Options › Option | Repair |
| Inconjunctions › U R L | http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/60774r-eng.php |
| Consumer Contact | Fox toll-free at 855-360-3488 from 8 a.m. to 5 p.m. PT Monday through Friday, email at recall@ridefox.com or online at http://ridefox.com/recall and click on the recall link for more information. |
| Last Publish Date | 2016-11-01T00:00:00 |
| Manufacturer Countries › Country | United States |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Fox Factory Recalls Mountain Bike Shock Absorbers Due to Fall and Injury Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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