Fitbit Sense and Fitbit Versa 3 smartwatches
AustraliaFitbit Sense and Fitbit Versa 3 smartwatches
Grund für den Rückruf / Gefahr
TranslatedThe battery may overheat. A firmware update was rolled out to affected Fitbit Sense and Fitbit Versa 3 devices, which Fitbit considers mitigates the risk of the battery overheating in those devices. Consumers do not need to return their devices to receive the firmware update.
Produktbeschreibung & Identifikation
TranslatedReason / Defects: The battery may overheat. A firmware update was rolled out to affected Fitbit Sense and Fitbit Versa 3 devices, which Fitbit considers mitigates the risk of the battery overheating in those devices. Consumers do not need to return their devices to receive the firmware update. Hazards: An overheating battery could pose a risk of burns to a user. Incidents have occurred overseas on devices without the update, resulting in serious injuries. What to do: Submit a request here to find out if your device is impacted. Check that your device has received this firmware update. This issue does not affect all Versa 3 and Sense devices. If your device is impacted by the issue, the new battery management system will be activated. If your device is not impacted by the issue, the firmware update will have no impact on battery management and the device will perform the same as before. You don’t need to return your device. Once the firmware update has been installed, you can continue using your device. You may be eligible for an appeasement from Fitbit. You can check your appeasement eligibility here . Important message from the ACCC to consumers: Consumers may exercise their rights to a remedy in accordance with the consumer guarantees , which may entitle them to a refund or replacement.
Betroffene Produkte
TranslatedFitbit Sense and Fitbit Versa 3 smartwatches.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | b9a084bc-ac0b-4e31-8adf-8165273a2b1e |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/fitbit-sense-and-fitbit-versa-3-smartwatches |
| Pub Date | Tue, 01 Apr 2025 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Image%20-%20Fitbit%20Sense.jpg?itok=3M4i6N2u |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Fitbit Sense and Fitbit Versa 3 smartwatches?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Übersicht
- Risikostufe["Lithium-ion batteries","Smart and interconnected devices"]
- DistributionAustralia
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🚨 SAFETY ALERT: Fitbit Sense and Fitbit Versa 3 smartwatches Check if your household is affected: https://therecallfile.com/de/recalls/fitbit-sense-and-fitbit-versa-3-smartwatches/AU-b9a084bc-ac0b-4e31-8adf-8165273a2b1e
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