Expanded recall: Frigidaire© and Kenmore Elite© Freestanding Electric Ranges recalled due to fire and burn hazards
CanadaExpanded recall: Frigidaire© and Kenmore Elite© Freestanding Electric Ranges recalled due to fire and burn hazards
Recalling Firm: Consumer product safety
Grund für den Rückruf / Gefahr
TranslatedFire hazard - Burn hazard
Produktbeschreibung & Identifikation
TranslatedConsumers should immediately contact Electrolux to, depending on the model, either obtain a free inspection and repair where possible, or an electronic gift card. Consumers whose ranges are not exhibiting any of the conditions this recall addresses (turning on spontaneously without being switched on, failing to turn off after being switched off and/or heating to different temperatures than selected) may continue to use their range while awaiting repair and/or new range should they choose to purchase one.If their range is unrepairable, consumers will receive a $50 electronic gift card and reimbursement of up to $60 for the haul-away fee for their old range once they have submitted proof of purchase of a new range and the haul-away fee paid. Electrolux may, at its discretion, reimburse haul-away fees over $60 when consumers provide receipts or other documentation showing paid haul away fees. As discussed in the Use and Care Guide, consumers should always refrain from leaving items on the cooking surface of their ranges when unattended and/or not in use.For more information, consumers can contact Electrolux toll-free by telephone at 888-845-9104, between 8:30 a.m. to 8:00 p.m. ET, Monday through Friday, by e-mail at potentiometerrecall@electrolux.com, or visit the company website.Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Electrolux Group.Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Betroffene Produkte
TranslatedCertain Frigidaire© and Kenmore Elite© Smooth-top Freestanding Electric Ranges
Additional Source Details
| Field | Value |
|---|---|
| N I D | 75519 |
| U R L | https://recalls-rappels.canada.ca/en/alert-recall/expanded-recall-frigidairec-and-kenmore-elitec-freestanding-electric-ranges-recalled |
| Issue | Fire hazard - Burn hazard |
| Title | Expanded recall: Frigidaire© and Kenmore Elite© Freestanding Electric Ranges recalled due to fire and burn hazards |
| Product | Certain Frigidaire© and Kenmore Elite© Smooth-top Freestanding Electric Ranges |
| Archived | 0 |
| Category | Appliances |
| Last updated | 2024-05-16 |
| Organization | Consumer product safety |
| What you should do | Consumers should immediately contact Electrolux to, depending on the model, either obtain a free inspection and repair where possible, or an electronic gift card. Consumers whose ranges are not exhibiting any of the conditions this recall addresses (turning on spontaneously without being switched on, failing to turn off after being switched off and/or heating to different temperatures than selected) may continue to use their range while awaiting repair and/or new range should they choose to purchase one.If their range is unrepairable, consumers will receive a $50 electronic gift card and reimbursement of up to $60 for the haul-away fee for their old range once they have submitted proof of purchase of a new range and the haul-away fee paid. Electrolux may, at its discretion, reimburse haul-away fees over $60 when consumers provide receipts or other documentation showing paid haul away fees. As discussed in the Use and Care Guide, consumers should always refrain from leaving items on the cooking surface of their ranges when unattended and/or not in use.For more information, consumers can contact Electrolux toll-free by telephone at 888-845-9104, between 8:30 a.m. to 8:00 p.m. ET, Monday through Friday, by e-mail at potentiometerrecall@electrolux.com, or visit the company website.Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Electrolux Group.Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls. |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Expanded recall: Frigidaire© and Kenmore Elite© Freestanding Electric Ranges recalled due to fire and burn hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Consumer product safety - Expanded recall: Frigidaire© and Kenmore Elite© Freestanding Electric Ranges recalled due to fire and burn hazards Check if your household is affected: https://therecallfile.com/de/recalls/expanded-recall-frigidaire-and-kenmore-elite-freestanding-electric-ran/CANADA-75519
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