DT Swiss Recalls Carbon Wheels Due to Crash Hazard
USDT Swiss Recalls Carbon Wheels Due to Crash Hazard
Recalling Firm: DT Swiss, of Grand Junction, Colorado
Grund für den Rückruf / Gefahr
TranslatedA defect in the wheel can compromise the wheel's structural integrity, posing a crash hazard.
Produktbeschreibung & Identifikation
TranslatedThis recall involves DT Swiss Carbon Fiber Road Wheels. The wheels have model codes ERC 35mm/45mm, CRC 35mm/45mm, HEC 35mm/45mm, and ARC 50mm/55mm/65mm. These wheels were sold aftermarket and as original equipment on various high-end road bicycle brands. The DT Swiss ID code and the model code are located on the wheel rim on a small label located on the outside of the rim, which indicates "DT Swiss ID" followed by a 7-digit code. All wheels with DT Swiss ID code 2740000 or higher are affected by this recall.
Betroffene Produkte
TranslatedDT Swiss Carbon Fiber Road Wheels
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/DT-Swiss-Recalls-Carbon-Wheels-Due-to-Crash-Hazard |
| Title | DT Swiss Recalls Carbon Wheels Due to Crash Hazard |
| Images › U R L | https://www.cpsc.gov/s3fs-public/DT-Swiss.png |
| Images › Caption | Recalled DT Swiss Carbon Fiber Road Wheels |
| Hazards › Name | A defect in the wheel can compromise the wheel's structural integrity, posing a crash hazard. |
| Injuries › Name | The firm has received six reports of the outermost carbon layer separating around the rim flange. No injuries have been reported. |
| Products › Name | DT Swiss Carbon Fiber Road Wheels |
| Products › Number Of Units | About 6,000 (In addition, about 150 were sold in Canada) |
| Recall I D | 10390 |
| Remedies › Name | Consumers should stop using the recalled wheels and contact DT Swiss to coordinate a replacement. Consumers should register the recalled wheels with DT Swiss at www.dtswiss.com/recall. |
| Retailers › Name | Independent bicycle dealers nationwide and sold as original equipment on various bicycle brands from September 2024 to July 2025 for between $1,000 and $1,880. |
| Recall Date | 2025-08-28T00:00:00 |
| Description | This recall involves DT Swiss Carbon Fiber Road Wheels. The wheels have model codes ERC 35mm/45mm, CRC 35mm/45mm, HEC 35mm/45mm, and ARC 50mm/55mm/65mm. These wheels were sold aftermarket and as original equipment on various high-end road bicycle brands. The DT Swiss ID code and the model code are located on the wheel rim on a small label located on the outside of the rim, which indicates "DT Swiss ID" followed by a 7-digit code. All wheels with DT Swiss ID code 2740000 or higher are affected by this recall. |
| Recall Number | 25445 |
| Manufacturers › Name | DT Swiss, of Grand Junction, Colorado |
| Remedy Options › Option | Replace |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/dt-swiss-carbon-fiber-wheelsets-recalled-due-fall-hazard |
| Consumer Contact | DT Swiss toll-free at 800-000-1994 from 8:30 a.m. to 3:30 p.m. MT Monday through Friday, email at Recall@dtswiss.com, or online at https://www.dtswiss.com/recall or www.dtswiss.com and click on "Recall" at the bottom of the page for more information. |
| Last Publish Date | 2025-08-29T00:00:00 |
| Manufacturer Countries › 1 › Country | United States |
| Manufacturer Countries › 2 › Country | Poland |
| Manufacturer Countries › 3 › Country | Taiwan |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought DT Swiss Recalls Carbon Wheels Due to Crash Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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- Rückrufendes UnternehmenDT Swiss, of Grand Junction, Colorado
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🚨 SAFETY ALERT: DT Swiss, of Grand Junction, Colorado - DT Swiss Recalls Carbon Wheels Due to Crash Hazard Check if your household is affected: https://therecallfile.com/de/recalls/dt-swiss-recalls-carbon-wheels-due-to-crash-hazard/CPSC-25445
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