DGL Group Recalls Hover-1 Superfly Hoverboards Due to Fall and Injury Hazards
USDGL Group Recalls Hover-1 Superfly Hoverboards Due to Fall and Injury Hazards
Grund für den Rückruf / Gefahr
TranslatedA software malfunction in the electrical system can continue to provide assistance to the motor, causing continued momentum, when the rider is not actively controlling the hoverboard, posing fall and injury hazards.
Produktbeschreibung & Identifikation
TranslatedThis recall involves model year 2020 Hover-1 Superfly Hoverboards model H1-SPFY. They were sold in black only with blue LED lights on the hoverboard deck near the foot pads. Hover-1 is written on the front of the hoverboard. Recalled hoverboards have a serial number on the bottom of the hoverboard beginning with SPFY-BLK-GO-2008, SPFY-BLK-GO-2009 or SPFY-BLK-GO-2010. A warning label can be found on the bottom of the hoverboard next to the serial number. The warning label, at the bottom right, states "H1-SPFY."
Betroffene Produkte
TranslatedHover-1 Superfly Hoverboards
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2022/DGL-Group-Recalls-Hover-1-Superfly-Hoverboards-Due-to-Fall-and-Injury-Hazards |
| Title | DGL Group Recalls Hover-1 Superfly Hoverboards Due to Fall and Injury Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/pic1_71.png |
| Images › 1 › Caption | Recalled Hover-1 Superfly Hoverboard |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/pic2_57.png |
| Images › 2 › Caption | Serial Number Location |
| Hazards › Name | A software malfunction in the electrical system can continue to provide assistance to the motor, causing continued momentum, when the rider is not actively controlling the hoverboard, posing fall and injury hazards. |
| Injuries › Name | The firm has received 29 reports of a software issue that caused the hoverboard to provide continued assistance when the rider was not actively controlling the hoverboard. Four minor injuries have been reported. |
| Products › Name | Hover-1 Superfly Hoverboards |
| Products › Number Of Units | About 93,000 |
| Recall I D | 9306 |
| Remedies › Name | Consumers should immediately stop using the recalled hoverboards and contact DGL Group for instructions on how to ship affected units to an authorized repair shop free of charge. |
| Importers › Name | DGL Group LTD., of Edison, New Jersey |
| Retailers › Name | Best Buy stores nationwide and at Bestbuy.com from October 2020 through October 2021 for about $200. |
| Recall Date | 2022-05-19T00:00:00 |
| Description | This recall involves model year 2020 Hover-1 Superfly Hoverboards model H1-SPFY. They were sold in black only with blue LED lights on the hoverboard deck near the foot pads. Hover-1 is written on the front of the hoverboard. Recalled hoverboards have a serial number on the bottom of the hoverboard beginning with SPFY-BLK-GO-2008, SPFY-BLK-GO-2009 or SPFY-BLK-GO-2010. A warning label can be found on the bottom of the hoverboard next to the serial number. The warning label, at the bottom right, states "H1-SPFY." |
| Recall Number | 22135 |
| Remedy Options › Option | Repair |
| Consumer Contact | DGL toll-free at 888-556-8426 from 9 a.m. to 5 p.m. ET Monday through Friday, online at https://www.hover-1.com/pages/important-safety-information or www.dglusa.com and click on "Safety Recall" to submit a repair request. |
| Last Publish Date | 2022-05-19T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought DGL Group Recalls Hover-1 Superfly Hoverboards Due to Fall and Injury Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: DGL Group Recalls Hover-1 Superfly Hoverboards Due to Fall and Injury Hazards Check if your household is affected: https://therecallfile.com/de/recalls/dgl-group-recalls-hover-1-superfly-hoverboards-due-to-fall-and-injury/CPSC-22135
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