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Deluxe Products Pty Ltd t/a Luxo Living – Luxo Kivi 3 person sauna

Name: Deluxe Products Pty Ltd t/a Luxo Living – Luxo Kivi 3 person sauna
Brand: Deluxe
SKU: AU-1ed1bef8-5da1-42e3-9e85-6212a572f0a1
Availability: Discontinued
Rating: 1.0 (1 reviews)

Veröffentlicht: 16. Januar 2024Rückruf-ID: 1ed1bef8-5da1-42e3-9e85-6212a572f0a1Kategorie: VerbraucherprodukteLand: Australien

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Mitteilung übersetzenTranslate notice text, hazard warnings, and descriptions into any supported language.

Grund für den Rückruf / Gefahr

The bunker light and sauna stove do not comply with the relevant electrical safety standards. The light and stove do not have the appropriate warnings and markings to comply with the standard.

Produktbeschreibung & Identifikation

Reason / Defects: The bunker light and sauna stove do not comply with the relevant electrical safety standards. The light and stove do not have the appropriate warnings and markings to comply with the standard. Hazards: There is a risk of electric shock from the use of non-compliant parts in the sauna. What to do: Consumers should stop using the sauna immediately. Consumers should contact Deluxe Products Pty Ltd to arrange a replacement bunker light and repair kit to be sent out. Deluxe Products Pty Ltd will also arrange an electrician to install the replacement bunker light and inspect and relabel the stove. To book your replacement, or for more information, consumers can call Deluxe Products Pty Ltd on 02 8999 1118 (Monday to Friday 9 am to 5 pm) or email products@luxoliving.com.au

Betroffene Produkte

Kivi 3 person wooden traditional Finnish steam sauna. SKU: LSKIVI3FI-HB The bunker light (TEYI Xiaotuo) and sauna stove (Davey SCA-45) in the sauna are affected by this recall.

Additional Source Details

Field	Value
Guid › #text	1ed1bef8-5da1-42e3-9e85-6212a572f0a1
Guid › @ is Perma Link	false
Link	https://www.productsafety.gov.au/search-consumer-product-recalls/deluxe-products-pty-ltd-ta-luxo-living-%E2%80%93-luxo-kivi-3-person-sauna
Pub Date	Tue, 16 Jan 2024 00:00:00 +0000
Extracted image	https://www.productsafety.gov.au/system/files/styles/large/private/Kivi%203%20person%20sauna.jpg?itok=Vi9i8hl6

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Deluxe Products Pty Ltd t/a Luxo Living – Luxo Kivi 3 person sauna?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Übersicht

Risikostufe["Home electrical appliances","Outdoor furniture and barbecues"]
DistributionAustralia

Recall Hazard Severity

Caution (Class III)

Offizielle Behördenwarnung

📢 Warnung teilen

Alert family and friends to keep them safe. Copy this quick alert message:

🚨 SAFETY ALERT: Deluxe Products Pty Ltd t/a Luxo Living – Luxo Kivi 3 person sauna

Check if your household is affected:
https://therecallfile.com/de/recalls/deluxe-products-pty-ltd-t-a-luxo-living-luxo-kivi-3-person-sauna/AU-1ed1bef8-5da1-42e3-9e85-6212a572f0a1

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