Deale International Recalls CasaClean Handheld Steamers Due to Risk of Serious Burn Injury; Sold on HSN
USDeale International Recalls CasaClean Handheld Steamers Due to Risk of Serious Burn Injury; Sold on HSN
Grund für den Rückruf / Gefahr
TranslatedThe steamers can leak steam or spew hot boiling water, posing a risk of serious burn injury to users.
Produktbeschreibung & Identifikation
TranslatedThis recall involves CasaClean Handheld Steamers with model number DF-958. The recalled steamers were sold in white/gray and blue/gray colors. The recalled steamers are intended to remove dirt, grease and limescale in various household areas. The recalled steamers are composed of a water tank, a cap, a valve assembly, a hose, a hose clamp and an exit nozzle. The CasaClean logo is in silver finish on the right face of the steamer. The model number is listed on a large black bar on the product rating sticker on the bottom of the machine.
Betroffene Produkte
TranslatedCasaClean Handheld Steamers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/Deale-International-Recalls-CasaClean-Handheld-Steamers-Due-to-Risk-of-Serious-Burn-Injury-Sold-on-HSN |
| Title | Deale International Recalls CasaClean Handheld Steamers Due to Risk of Serious Burn Injury; Sold on HSN |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/CasaClean-1.png |
| Images › 1 › Caption | Recalled Model DF-958 CasaClean Handheld Steamer in White/Gray |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/CasaClean-2.png |
| Images › 2 › Caption | Recalled Model DF-958 CasaClean Handheld Steamer in Blue/Gray |
| Hazards › Name | The steamers can leak steam or spew hot boiling water, posing a risk of serious burn injury to users. |
| Injuries › Name | Deale has received 26 reports of the recalled steamers leaking water or steam, including 13 consumers receiving burns. |
| Products › Name | CasaClean Handheld Steamers |
| Products › Number Of Units | About 23,000 |
| Recall I D | 10346 |
| Remedies › Name | Consumers should immediately stop using the recalled handheld steamers and contact Deale for instructions on how to safely cut the cord near the base of the machine, to provide proof of destruction, and to receive a refund. Consumers must take a photo of the cord that is cut near the base of the machine and upload the photo, along with their contact information, to the Recall Request form at www.thedeale.com/pages/casaclean-safety-recall to receive the refund. |
| Importers › Name | Deale International LLC, of Fort Lauderdale, Florida |
| Retailers › Name | HSN from November 2024 through April 2025 for about $40. |
| Recall Date | 2025-07-17T00:00:00 |
| Description | This recall involves CasaClean Handheld Steamers with model number DF-958. The recalled steamers were sold in white/gray and blue/gray colors. The recalled steamers are intended to remove dirt, grease and limescale in various household areas. The recalled steamers are composed of a water tank, a cap, a valve assembly, a hose, a hose clamp and an exit nozzle. The CasaClean logo is in silver finish on the right face of the steamer. The model number is listed on a large black bar on the product rating sticker on the bottom of the machine. |
| Recall Number | 25389 |
| Remedy Options › Option | Refund |
| Consumer Contact | Deale International toll-free at 877-880-6137 from 9 a.m. to 5 p.m. ET, by email at casacleanrecall@thedeale.com, or online at www.thedeale.com/pages/casaclean-safety-recall or www.thedeale.com and click on "RECALL INFORMATION" at the top of the page for more information. |
| Last Publish Date | 2025-07-17T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Deale International Recalls CasaClean Handheld Steamers Due to Risk of Serious Burn Injury; Sold on HSN?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Deale International Recalls CasaClean Handheld Steamers Due to Risk of Serious Burn Injury; Sold on HSN Check if your household is affected: https://therecallfile.com/de/recalls/deale-international-recalls-casaclean-handheld-steamers-due-to-risk-of/CPSC-25389
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