Chrysler (FCA US, LLC) - Head Restraints May Not Lock/FMVSS 202
USChrysler (FCA US, LLC) - Head Restraints May Not Lock/FMVSS 202
Recalling Firm: Chrysler (FCA US, LLC)
Grund für den Rückruf / Gefahr
TranslatedHead restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
Produktbeschreibung & Identifikation
TranslatedChrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Betroffene Produkte
TranslatedHead Restraints May Not Lock/FMVSS 202
Additional Source Details
| Field | Value |
|---|---|
| Subject | Head Restraints May Not Lock/FMVSS 202 |
| Nhtsa id | 25V472000 |
| Component | SEATS |
| Recall link › Url | https://www.nhtsa.gov/recalls?nhtsaId=25V472000 |
| Recall link › Description | Go to Recall |
| Recall type | Vehicle |
| Do not drive | No |
| Manufacturer | Chrysler (FCA US, LLC) |
| Defect summary | Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints." |
| Completion rate | 53.59 |
| Corrective action | Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C. |
| Consequence summary | Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash. |
| Mfr campaign number | 20C |
| Potentially affected | 121398 |
| Report received date | 2025-07-17T00:00:00.000 |
| Fire risk when parked | No |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsLocate your 17-digit VIN on the driver-side dash or door pillar. Check whether your specific vehicle has an open safety campaign before scheduling service.
If a "Do Not Drive" warning is present, park the vehicle safely outdoors away from structures and contact the manufacturer for complimentary towing.
Contact any authorized franchised dealership. By federal law, all recall inspections, replacement components, and labor must be provided 100% free of charge.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (NHTSA).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Chrysler (FCA US, LLC) - Head Restraints May Not Lock/FMVSS 202?
Check your 17-digit Vehicle Identification Number (VIN) to verify if your specific car is affected. If the notice includes a 'Do Not Drive' warning, park the vehicle safely and contact an authorized dealership for towing and complimentary repair.
Q2:Can I get a full refund or free repair for this recall?
Yes. Under federal and international motor vehicle safety laws, franchised dealerships are legally required to perform all recall inspections, replacement parts, and labor 100% free of charge.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (NHTSA). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Übersicht
- Rückrufendes UnternehmenChrysler (FCA US, LLC)
- RisikostufeSEATS
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🚨 SAFETY ALERT: Chrysler (FCA US, LLC) - Chrysler (FCA US, LLC) - Head Restraints May Not Lock/FMVSS 202 Check if your household is affected: https://therecallfile.com/de/recalls/chrysler-fca-us-llc-head-restraints-may-not-lock-fmvss-202/NHTSA-25V472000
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