Chervon Australia Pty Ltd - EGO Power+ Cordless Brushless Hedge Trimmer
AustraliaChervon Australia Pty Ltd - EGO Power+ Cordless Brushless Hedge Trimmer
Grund für den Rückruf / Gefahr
TranslatedThe rear trigger switch can fail to rebound after being pressed, which can cause the hedge trimmer to activate unexpectedly.
Produktbeschreibung & Identifikation
TranslatedReason / Defects: The rear trigger switch can fail to rebound after being pressed, which can cause the hedge trimmer to activate unexpectedly. Hazards: There is a risk of serious injury including laceration if the hedge trimmer activates unexpectedly. What to do: Stop using the recalled hedge trimmer immediately. Consumers should contact Chervon for a free repair of the rear trigger switch. To organise the repair, you can: register your details via the EGO recall portal phone Chervon on 1300 000 346 (select option 3) 9am to 5pm Monday to Friday email support@egopowerplus.com.au Once registered, Chervon will contact consumers to direct them to the nearest repair agent to have their hedge trimmer repaired. If you cannot return the unit to a repairer or have sold or gifted it to another person you should contact Chervon.
Betroffene Produkte
TranslatedA cordless hand-held brushless hedge trimmer. The hedge trimmer has a grey body with black and green detailing, green trigger switch on the black handle and a 24-inch (61 cm) blade. Recalled hedge trimmers could have been purchased as a: Skin (tool only) – HT2410E Hedge trimmer kit (including tool, battery and charger) – HT2411E The EGO logo is on one side of the hedge trimmer’s body and the model number HT2410 and serial number are on the opposite side. Recalled hedge trimmers have a serial number in one of the following ranges: AHT04180500701X – AHT04180501300X AHT04180500001X – AHT04180500600X AHT04180600001X – AHT04180600300X AHT04180604951X – AHT04180605250X AHT04180611451X – AHT04180611750X
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | b023df76-4afc-491f-a863-bb44ed23a4fb |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/chervon-australia-pty-ltd-ego-power-cordless-brushless-hedge-trimmer |
| Pub Date | Wed, 20 Mar 2024 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Cordless%20Brushless%20Hedge%20Trimmer%20model%20HT2410E_0.png?itok=lQZmZscJ |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Chervon Australia Pty Ltd - EGO Power+ Cordless Brushless Hedge Trimmer?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Chervon Australia Pty Ltd - EGO Power+ Cordless Brushless Hedge Trimmer Check if your household is affected: https://therecallfile.com/de/recalls/chervon-australia-pty-ltd-ego-power-cordless-brushless-hedge-trimmer/AU-b023df76-4afc-491f-a863-bb44ed23a4fb
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