Carrier Recalls Carrier- and Bryant-Branded Heat Pumps Due to Fire Hazard
USCarrier Recalls Carrier- and Bryant-Branded Heat Pumps Due to Fire Hazard
Grund für den Rückruf / Gefahr
TranslatedThe fan motor on the heat pumps can fail, causing the units to overheat, posing a fire hazard.
Produktbeschreibung & Identifikation
TranslatedThis recall involves Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi-zone and 4-ton single-zone ductless heat pump outdoor units. The units are used for cooling and heating homes and light commercial facilities. The model number and product number can be found on the nameplate/rating plate on the side of the units. The recalled models and product numbers are: Brand Product Model Number Product Number Carrier 1.5-ton multi-zone 38MGQC18---3 38MGQC18---301-- 4-ton multi-zone 38MGQF48---3 38MGQF48---301-- 4-ton single-zone 38MBQB48---3 38MBQB48--301-- Bryant 1.5-ton multi-zone 538TEQ018RCMA 538TEQ018RCMAAAA 4-ton multi-zone 538TEQ048RFMA 538TEQ048RFMAAAA 4-ton single-zone 538REQ048RBMA 538REQ048RBMAAAA
Betroffene Produkte
TranslatedCarrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi zone and 4-ton single-zone ductless heat pumps
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2020/Carrier-Recalls-Carrier-and-BryantBranded-Heat-Pumps-Due-to-Fire-Hazard |
| Title | Carrier Recalls Carrier- and Bryant-Branded Heat Pumps Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/1625_1.jpeg |
| Images › 1 › Caption | Carrier 1.5-ton multi-zone model: 38MGQC18---3 |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/1625_2.jpeg |
| Images › 2 › Caption | Carrier 4-ton multi-zone model: 38MGQF48---3 |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/1625_3.jpeg |
| Images › 3 › Caption | Carrier 4-ton single-zone model: 38MBQB48---3 |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/1625_4.jpeg |
| Images › 4 › Caption | Bryant 4-ton multi-zone model: 538TEQ048RFMA |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/1625_5.jpeg |
| Images › 5 › Caption | Bryant 1.5-ton multi-zone model: 538TEQ018RCMA |
| Images › 6 › U R L | https://www.cpsc.gov/s3fs-public/1625_6.jpeg |
| Images › 6 › Caption | Bryant 4-ton single-zone model: 538REQ048RBMA |
| Hazards › Name | The fan motor on the heat pumps can fail, causing the units to overheat, posing a fire hazard. |
| Injuries › Name | Carrier has received six reports of the heat pumps catching fire (one occurred in the United States and five in Canada). No injuries have been reported. |
| Products › Name | Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi zone and 4-ton single-zone ductless heat pumps |
| Products › Number Of Units | About 5,350 (in addition, about 450 were sold in Canada) |
| Recall I D | 8684 |
| Remedies › Name | Consumers should immediately contact their installing servicer, dealer or contractor to arrange for a free repair. While awaiting repair, consumers should monitor affected units while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units. |
| Importers › Name | Carrier Corporation, of Palm Beach Gardens, Fla. |
| Retailers › Name | Carrier and Bryant distributors, independent dealers and contractors nationwide from March 2015 through April 2019 for between about $600 and about $4,000. |
| Recall Date | 2019-10-10T00:00:00 |
| Description | This recall involves Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi-zone and 4-ton single-zone ductless heat pump outdoor units. The units are used for cooling and heating homes and light commercial facilities. The model number and product number can be found on the nameplate/rating plate on the side of the units. The recalled models and product numbers are: Brand Product Model Number Product Number Carrier 1.5-ton multi-zone 38MGQC18---3 38MGQC18---301-- 4-ton multi-zone 38MGQF48---3 38MGQF48---301-- 4-ton single-zone 38MBQB48---3 38MBQB48--301-- Bryant 1.5-ton multi-zone 538TEQ018RCMA 538TEQ018RCMAAAA 4-ton multi-zone 538TEQ048RFMA 538TEQ048RFMAAAA 4-ton single-zone 538REQ048RBMA 538REQ048RBMAAAA |
| Recall Number | 20009 |
| Remedy Options › Option | Repair |
| Inconjunctions › U R L | https://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2019/70995r-eng.php |
| Consumer Contact | Contact the dealer locator on www.carrierductless.com (for Carrier-branded products) and www.bryantductless.com (for Bryant-branded products) and click on “Find a Dealer” at the bottom of the page or contact Carrier toll-free at 844-468-4301 from 8 a.m. to 5 p.m. ET Monday through Friday, for assistance in locating a Carrier or Bryant dealer in your area for more information. |
| Last Publish Date | 2019-10-10T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Carrier Recalls Carrier- and Bryant-Branded Heat Pumps Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Prüfen Sie weitere Produkte in Ihrem Haushalt
Kostenlose ToolsSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
📢 Warnung teilen
Alert family and friends to keep them safe. Copy this quick alert message:
🚨 SAFETY ALERT: Carrier Recalls Carrier- and Bryant-Branded Heat Pumps Due to Fire Hazard Check if your household is affected: https://therecallfile.com/de/recalls/carrier-recalls-carrier-and-bryant-branded-heat-pumps-due-to-fire-haza/CPSC-20009
Alarm-Liste abonnieren
Erhalten Sie sofortige E-Mail-Benachrichtigungen bei kritischen Produktrückrufen.
Support The Recall File
Help keep official recall alerts free, accessible, and fast for everyone.
Ähnliche Rückrufe
Health CanadaTransport Canada Recall - 2018088 -
Transport Canada Recall - 2018088 -
Tires
Health CanadaTransport Canada Recall - 2018288 -
Transport Canada Recall - 2018288 -
Airbag
Health CanadaTransport Canada Recall - 2018409 -
Transport Canada Recall - 2018409 -
Airbag