Archived - Expedited access to household cleaning products, hand soaps and body soaps to help fight COVID-19
CanadaArchived - Expedited access to household cleaning products, hand soaps and body soaps to help fight COVID-19
Recalling Firm: Communications and Public Affairs Branch
Grund für den Rückruf / Gefahr
TranslatedCOVID
Produktbeschreibung & Identifikation
TranslatedContinue to purchase household cleaning products, hand soaps and body soaps as you have been while practising physical distancing. This interim policy will help ensure that adequate supply continues to be available in Canada. The risk to Canadians of allowing non-compliant labels is low, as long as consumers use these products as directed.Wash your hands often with soap and water for at least 20 seconds, especially after using the washroom and when preparing food.Use an alcohol-based hand sanitizer if soap and water are not available.When cleaning and disinfecting, never mix household chemicals. Some mixtures can produce harmful gases. Avoid poisoning by reading and following the directions on cleaning products before using them.Consult the Health Canada website for links to compliant labels in both official languages from industry websites.Report any incidents involving consumer products or cosmetics to Health Canada.Follow the Public Health Agency of Canada's advice on preventing coronavirus.What industry professionals should doTo import products under this interim policy, importers are required to fill out a form and email it to hc.ccpsa-lcspc.sc@canada.ca before importing.Importers must also provide to Health Canada and make available on their website the label text, with required safety information, as per the CCPSA or FDA, as appropriate, in both official languages, and any required hazard symbols.Mock-up labels are not necessary.Prioritize the distribution of any products with bilingual or French-only labels to regions of Canada where the population mainly speaks and understands French.
Betroffene Produkte
TranslatedHousehold cleaning products, hand soaps and body soaps
Additional Source Details
| Field | Value |
|---|---|
| N I D | 63338 |
| U R L | https://recalls-rappels.canada.ca/en/alert-recall/archived-expedited-access-household-cleaning-products-hand-soaps-and-body-soaps-help |
| Issue | COVID |
| Title | Archived - Expedited access to household cleaning products, hand soaps and body soaps to help fight COVID-19 |
| Product | Household cleaning products, hand soaps and body soaps |
| Archived | 1 |
| Category | Household items |
| Last updated | 2022-04-29 |
| Organization | Communications and Public Affairs Branch |
| What you should do | Continue to purchase household cleaning products, hand soaps and body soaps as you have been while practising physical distancing. This interim policy will help ensure that adequate supply continues to be available in Canada. The risk to Canadians of allowing non-compliant labels is low, as long as consumers use these products as directed.Wash your hands often with soap and water for at least 20 seconds, especially after using the washroom and when preparing food.Use an alcohol-based hand sanitizer if soap and water are not available.When cleaning and disinfecting, never mix household chemicals. Some mixtures can produce harmful gases. Avoid poisoning by reading and following the directions on cleaning products before using them.Consult the Health Canada website for links to compliant labels in both official languages from industry websites.Report any incidents involving consumer products or cosmetics to Health Canada.Follow the Public Health Agency of Canada's advice on preventing coronavirus.What industry professionals should doTo import products under this interim policy, importers are required to fill out a form and email it to hc.ccpsa-lcspc.sc@canada.ca before importing.Importers must also provide to Health Canada and make available on their website the label text, with required safety information, as per the CCPSA or FDA, as appropriate, in both official languages, and any required hazard symbols.Mock-up labels are not necessary.Prioritize the distribution of any products with bilingual or French-only labels to regions of Canada where the population mainly speaks and understands French. |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Archived - Expedited access to household cleaning products, hand soaps and body soaps to help fight COVID-19?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Communications and Public Affairs Branch - Archived - Expedited access to household cleaning products, hand soaps and body soaps to help fight COVID-19 Check if your household is affected: https://therecallfile.com/de/recalls/archived-expedited-access-to-household-cleaning-products-hand-soaps-an/CANADA-63338
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