A. O. Smith Recalls Ultra-Low NOx Water Heaters Due to Fire Hazard
USA. O. Smith Recalls Ultra-Low NOx Water Heaters Due to Fire Hazard
Recalling Firm: A. O. Smith Corp., of Milwaukee, Wis.
Grund für den Rückruf / Gefahr
TranslatedThe water heater's gas burner screen develops tears. The water heater's burner can then create excess radiant heat, posing a fire hazard if the water heater is installed directly on a wood or other combustible floor.
Produktbeschreibung & Identifikation
TranslatedThis recall includes 30, 40 and 50 gallon natural or propane gas-fired Ultra-Low NOx emission gas water heaters. They are designed to comply with regulations in certain air quality districts in California, and were sold primarily in California. They were sold under the American, A. O. Smith, Kenmore, Reliance, State, U.S. Craftsmaster and Whirlpool brand names and manufactured from April 8, 2011 through August 1, 2016. Only water heaters with the first four digit serial numbers between 1115 and 1631, where the first four digits represent the year and week of production, are included in the recall. The brand name, model number and serial number can be found on the data plate on the product located next to the gas control valve/thermostat. The brand name is printed near the top of the water heater. Consumers can look up their water heater's serial number to see if it is affected by this recall at www.waterheaterrecall.com.
Betroffene Produkte
TranslatedUltra-Low NOx water heaters
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2019/A-O-Smith-Recalls-Ultra-Low-NOx-Water-Heaters-Due-to-Fire-Hazard |
| Title | A. O. Smith Recalls Ultra-Low NOx Water Heaters Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/pic1_22.png |
| Images › 1 › Caption | Ultra-Low NOx Water Heater |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/pic2_14.png |
| Images › 2 › Caption | Sample rating plate |
| Hazards › Name | The water heater's gas burner screen develops tears. The water heater's burner can then create excess radiant heat, posing a fire hazard if the water heater is installed directly on a wood or other combustible floor. |
| Injuries › Name | A. O. Smith has received six reports of fires occurring from a water heater installed directly on a combustible surface. No injuries have been reported. |
| Products › Name | Ultra-Low NOx water heaters |
| Products › Number Of Units | About 616,000 |
| Recall I D | 8449 |
| Remedies › Name | Consumers should immediately turn off and stop using the recalled water heaters and contact A. O. Smith to determine if a free repair is necessary. |
| Retailers › Name | Independent contractors, plumbers, plumbing supply vendors and at various home improvement and hardware stores primarily in California from April 2011 through December 2016 for between $500 and $1,000. |
| Recall Date | 2018-11-08T00:00:00 |
| Description | This recall includes 30, 40 and 50 gallon natural or propane gas-fired Ultra-Low NOx emission gas water heaters. They are designed to comply with regulations in certain air quality districts in California, and were sold primarily in California. They were sold under the American, A. O. Smith, Kenmore, Reliance, State, U.S. Craftsmaster and Whirlpool brand names and manufactured from April 8, 2011 through August 1, 2016. Only water heaters with the first four digit serial numbers between 1115 and 1631, where the first four digits represent the year and week of production, are included in the recall. The brand name, model number and serial number can be found on the data plate on the product located next to the gas control valve/thermostat. The brand name is printed near the top of the water heater. Consumers can look up their water heater's serial number to see if it is affected by this recall at www.waterheaterrecall.com. |
| Recall Number | 19029 |
| Manufacturers › Name | A. O. Smith Corp., of Milwaukee, Wis. |
| Remedy Options › Option | Repair |
| Consumer Contact | Consumers should go to www.waterheaterrecall.com, input their model and serial number and complete the form to determine if their water heater is subject to this recall. Consumers with Whirlpool, U.S. Craftmaster or American Water Heater brand water heaters can call toll-free 866-854-2793 from 8 a.m. to 10 p.m. Eastern Time Monday through Friday or 9 a.m. to 6 p.m. Saturday and Sunday. Consumers with Reliance, State, A. O. Smith, and Kenmore brand water heaters can call toll-free 866-880-4661 8 a.m. to 8 p.m. Eastern Time Monday through Friday or 9 a.m. to 6 p.m. Saturday for more information. |
| Last Publish Date | 2018-11-08T00:00:00 |
| Manufacturer Countries › 1 › Country | United States |
| Manufacturer Countries › 2 › Country | Mexico |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought A. O. Smith Recalls Ultra-Low NOx Water Heaters Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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- Rückrufendes UnternehmenA. O. Smith Corp., of Milwaukee, Wis.
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🚨 SAFETY ALERT: A. O. Smith Corp., of Milwaukee, Wis. - A. O. Smith Recalls Ultra-Low NOx Water Heaters Due to Fire Hazard Check if your household is affected: https://therecallfile.com/de/recalls/a-o-smith-recalls-ultra-low-nox-water-heaters-due-to-fire-hazard/CPSC-19029
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